This policy explains what personal data the AtlasHive website collects, why, who else processes it, how long it is kept and the rights you have. It covers this website only. Work we do for clients is covered by separate written agreements.
Who we are
This website is operated by AtlasHive ("AtlasHive", "we", "us"), {{legal.registration}}, registered office: Ahmedabad, Gujarat, India - 380051. You can contact us at info@atlashive.com.
What we collect
This website has no forms. You cannot send us personal data through the website, and we do not store any submissions.
When you call or email us. If you choose to phone us or write to info@atlashive.com, you give us whatever you decide to share, usually your name, email address or phone number, company and what you need help with. Our email and telephone providers process these messages and calls to deliver them to us.
When you browse. Our hosting provider's web servers keep standard access logs: IP address, date and time, the page requested, the response, the referring page and your browser's user agent. Our own application logs record errors and security events with the page, the time and, for security events, the IP address.
Visit statistics, only if you accept. If you press "Accept" in the cookie banner, Google Analytics counts your visit: the pages you open, how you reached the site, the time spent, your device and browser type, and your approximate location (country and city), which Google derives from your IP address. Google Analytics does not store IP addresses. If you press "Decline", or make no choice, Google Analytics is not loaded and nothing is sent to Google. We use these statistics only to see which pages are useful and to improve the website. We do not use advertising or social media tracking, and Google Signals and advertising features are switched off.
Cookies
| Cookie | Set by | Purpose | Kept for |
|---|---|---|---|
ah_consent | AtlasHive, when you press Accept or Decline | Remembers your choice, so the banner does not ask again on every page | 6 months |
_ga and _ga_ followed by letters and digits | Google Analytics, only after you press Accept | Tells visits and visitors apart for the statistics | 6 months |
The administration area, used by authorised AtlasHive staff, also sets a strictly necessary session cookie when a staff member signs in.
Your choice. Statistics cookies are used only if you accept them. You can change your choice at any time with Cookie settings at the bottom of every page. If you decline after accepting, we delete the Google Analytics cookies from your browser and stop loading Google Analytics.
Why we use your data
- To reply to your call or email, arrange a conversation and keep a record of our correspondence.
- To protect the website against abuse and attacks.
- To keep the website working and fix errors.
When you call or email us, you share your details voluntarily so that we can respond to you, and we use them only for that purpose and the follow-up you ask for. For security logging we rely on the uses the Digital Personal Data Protection Act, 2023 allows. You can ask us at any time to stop using your details by emailing us.
Who else processes your data
- Hostinger, our website host, which also provides our email mailbox. Hostinger Support
- Our telephone service provider, which connects calls to our phone number.
- Google, which provides Google Analytics, only if you accept statistics cookies. Google may process this data outside India. Google's own privacy policy also applies.
- WhatsApp (Meta) and LinkedIn, only if you choose to follow a WhatsApp or LinkedIn link on this site. Their own privacy policies then apply.
- Authorities, when the law requires us to disclose information.
We do not sell your personal data.
Where your data is stored
India
How long we keep it
| Data | Kept for |
|---|---|
| Emails and notes of calls | As per the requirement of clients |
| Our application error and security logs | 30 days |
| Hosting provider access logs | 30 Days |
| Google Analytics statistics | 14 months, then deleted by Google |
How we protect it
The website is served only over HTTPS with strict security headers. Access to our email and to the website's administration area is limited to authorised AtlasHive staff, and administrator passwords are stored only as strong one-way hashes.
Your rights under India's DPDP Act
Under the Digital Personal Data Protection Act, 2023 you, as a Data Principal, can:
- ask for a summary of the personal data we process about you, the processing we carry out and the identities of others we have shared it with;
- ask us to correct, complete, update or erase your personal data;
- withdraw any consent you have given (for statistics cookies: Cookie settings at the bottom of every page);
- have a grievance about our handling of your data addressed by us;
- nominate another person to exercise these rights if you die or become incapable.
To use any of these rights, contact our grievance contact below. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Grievance contact
If you have any complaints, concerns, or grievances regarding our services, website, or the processing of your personal information, you may contact us using the details below.
Grievance Officer: Tirth Shah
Email: info@atlashive.com
Response Time: We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt, subject to the nature and complexity of the matter.
Please include sufficient details about your grievance so that we can review and address it appropriately.
Visitors from the EU and UK
If the EU or UK General Data Protection Regulation applies to our processing of your data, you also have the rights those laws give, including access, rectification, erasure, restriction, objection and data portability, and you may complain to your local data protection authority. {{privacy.international_transfers}}
Children
This website is intended for businesses and professionals. It is not directed at children, and we do not knowingly collect personal data from anyone under 18.
Changes to this policy
When we change this policy we update the date at the top of the page.